Reset password

Without a reset code, submit a request first. With a one-time reset code, set a new password below.

Step 1: request a reset code

Enter the login account and submit the request. An administrator issues a one-time reset code after verifying identity. If the login account is uncertain, the registration email can be used instead.

Email or account name Submit request

Step 2: set a new password with the reset code

The reset code is valid for 30 minutes and can be used once.

Email or account name One-time reset code New password Enter the new password again Set new password

The reset code is not case-sensitive and hyphens may be omitted. The platform never asks for a password by phone or message.

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